Shipping policy

Thank you for shopping with Glacial Cards LTD. This Shipping Policy outlines our domestic delivery options, dispatch timescales, packaging standards, and tracking procedures.

1. Delivery Location (United Kingdom Only)

We currently only ship to addresses within the United Kingdom (including England, Scotland, Wales, Northern Ireland, the Isle of Man, and the Channel Islands).

We do not offer international shipping or international freight forwarding. Any orders placed with international delivery addresses will be automatically cancelled and refunded.

2. Order Processing & Dispatch Times

  • In-Stock Orders: All standard in-stock orders are processed and dispatched within 1–2 working days (Monday to Friday, excluding UK Bank Holidays).

  • Order Cut-Off: Orders placed before [e.g., 2:00 PM GMT] on working days are processed for same-day or next-day dispatch. Orders placed over the weekend are dispatched on Monday.

3. UK Shipping Methods, Rates & Delivery Estimates

All parcels are dispatched via trusted UK carriers (primarily Royal Mail tracked services).

Service Estimated Delivery Time Cost
Standard Delivery (Royal Mail Tracked 48) 2–3 working days £[3.99] (Free over £[50.00])
Express Delivery (Royal Mail Tracked 24) 1–2 working days £[5.99]
Special Delivery Guaranteed (Next Day by 1 PM) Next working day £[8.99]

Delivery estimates begin from the date of dispatch, not the time of purchase.

4. Packaging & Collectibles Protection

We take extreme care when packing items to ensure they arrive in pristine condition:

  • Trading Card Singles: Shipped in a penny sleeve, rigid top-loader (or semi-rigid holder), team bag, and a bubble-lined or hard-backed envelope.

  • Sealed Products (Booster Boxes, Tins, ETBs): Packed securely in bubble wrap with adequate void fill inside rigid cardboard boxes.

5. Pre-Orders & Combined Shipments

  • If your order contains both in-stock items and pre-order items, the entire order will be held and dispatched together once all pre-order items arrive in stock.

  • To receive in-stock items immediately, please place separate orders for in-stock and pre-order goods.

  • Estimated release dates for pre-orders are provided by distributors and are subject to change.

6. Tracking Your Order

Once your package has been handed to the courier, you will receive an automated Shipping Confirmation Email containing your tracking number and a link to view live transit updates.

7. Damaged, Missing, or Delayed Parcels

  • Delayed Delivery: Please allow up to 5 working days past the estimated delivery window before contacting us regarding a delay, as couriers occasionally experience local sorting disruptions.

  • Damaged in Transit: If an order arrives visibly damaged, please take photographs of the outer packaging and damaged contents, and notify us via our Contact Us page within 48 hours.

  • Incorrect Address: Please ensure your delivery address and postal code are entered accurately at checkout. We cannot be held liable for packages delivered to incorrect addresses entered by the buyer.